Privacy and Data Protection Policy Overview

At Tailormade Journey Limited, safeguarding your privacy is our priority. We are committed to ensuring your personal information remains secure and being transparent about how it is managed.

What This Policy Includes:

• Why and how we collect your data
• The types of data we gather
• How we use, store, and protect your information
• Your rights under data protection laws, including the UK Data Protection Act 2018 and the EU GDPR (2016/679)

Your trust matters to us, and we strive to handle your information responsibly and in accordance with legal standards.

We encourage you to read this policy thoroughly. If you’re booking on behalf of others, please ensure they are informed and agree to the terms outlined here. Your data is necessary for us to provide our services.

By sharing your personal data or the information of others included in your booking, you consent to its collection, use, storage, and sharing as detailed in this policy.

We collect information about you and others in your booking when you make an inquiry or confirm a reservation. This data allows us to offer tailored services and meet your travel needs efficiently.

We collect data in the following ways:

• Directly: When you communicate with us via phone, email, or by providing information on our website (e.g., vietnamluxurytrain.co.uk) or through social media platforms such as Facebook, WhatsApp, and Twitter.
• Indirectly: Through third-party service providers, such as local guides, drivers, or hotels, who assist in arranging your travel.

We collect your data to:

• Respond to your inquiries
• Manage and process bookings
• Provide our services efficiently

Your information is essential for creating a smooth and hassle-free travel experience, enabling us to communicate effectively and tailor our services to your preferences.

Types of Data We Collect

We collect a variety of information to provide you with seamless travel experiences:

• Your name and the names of your travel companions.
• Gender details for everyone in your booking.
• Contact information for all members of your group.
• Passport numbers for you and your fellow travelers.
• Trip details, including itinerary and destinations.
• Financial and insurance details required for your travel.
• Dietary preferences or special requests for anyone in your group.
• Emergency contact and next-of-kin information.
• Health and medical details needed for your journey.

How We Use, Share, Store, and Protect Your Data

We ensure your data is handled responsibly, kept secure, and used only to enhance your travel experience.

Use of Your Data

We use the information you provide to:

• Respond to your inquiries and fulfill your requests.
• Plan and manage your travel arrangements, including flights, train tickets, hotel stays, and transportation.
• Coordinate with local partners, such as drivers and guides, to deliver the services you need.

In addition, we may use your data for:

• Marketing campaigns, personalized communication, or promotional offers.
• Immigration, border control, and other official travel-related processes.

Your data helps us ensure a smooth and enjoyable travel experience tailored to your needs.

Sharing Your Data

We may share your information with trusted third-party providers, including:

• Local drivers, tour guides, airlines, hotels, and activity operators to ensure seamless service.
• Government authorities, when required, both within and outside your country.

If we share your data with parties in countries outside the UK, EU, EEA, or your country, please note that these regions may have different or less robust data protection laws.

In specific situations, we may also disclose your data:

• To safeguard our rights or enforce agreements with you.
• To comply with legal obligations or pursue legal remedies in good faith.

Your data is shared only when necessary to provide the services you’ve requested or to meet legal requirements.

Data Storage

We retain your data only for as long as necessary to:

• Comply with legal obligations.
• Provide the services you’ve requested.

Your information is securely stored in our systems and may also be stored by trusted travel partners, airlines, hotels, and other third parties with whom we share data under this policy. We prioritize safeguarding your data throughout its retention period.

Data Security

We take appropriate measures to safeguard your data from unauthorized access, misuse, or loss. Our security protocols are designed to protect your information within our systems.

However, please be aware that we cannot guarantee the security of data transmitted through email, the internet, or other electronic means. We recommend using secure channels whenever possible to share sensitive information.

Your Rights

You have several rights regarding your personal information:

• Access: You can request details about how we use and share your data.
• Correction: You can ask us to update or correct any inaccuracies in your data.
• Objection: You have the right to object to how we use your data.
• Restriction: You can limit how we process your information.
• Automation: You are entitled not to be subject to automated decision-making processes.
• Transparency: We are committed to informing you about the handling of your data.

These rights empower you to take control of your personal information.

Policy Updates

We may revise our privacy policy from time to time. Any updates will become effective once the revised policy is published on our website.

If you have any questions or requests about this policy, feel free to contact us via email. We’re here to assist you.